Job Title: Relationship & Capacity Building Manager
Location: Brussels, Belgium
Hours: 35 hours per week
Salary: up to €35,000 per annum (dependent on experience)
Contract Type: Permanent
Closing Date: 18 June 2021 (17:00 GMT)
About Us:
Our vision is a world where all girls are valued and take action to change the world.
The World Association of Girl Guides and Girl Scouts (WAGGGS) is the umbrella organisation for Girl Guiding and Girl Scouting globally. We are the largest global voluntary movement dedicated to girls and young women, representing more than 10 million girls in 152 countries. Through our organisational mission, we empower girls and young women to develop to their fullest potential.
The Europe Region works to deliver tailored services to the 42 Member Organisation’s in the region. The small staff team work with regional volunteers and external partners to provide pan-European events, capacity building opportunities and resources. In addition, the region acts as a conduit to implement global programmes at the national level with Member Organisations who seek support.
Please note that we are based in a co-working space in Brussels and will review the need for a permanent office space when the pandemic eases.
Job Purpose:
This role has two key functions:
To act as the lead contact for Member Organisations (MOs) and ensure the smooth flow of information between WAGGGS and its MOs. The post holder will ensure that support is tailored to the region’s needs through data analysis and will drive more in-depth partnership work with members where there is opportunity and need. In addition, the post holder will lead the capacity building offer for European MOs in collaboration with the capacity building regional volunteer working group. They will monitor capacity assessments, facilitate MO’s access to services and collect their feedback. Working as part of the regional team they will ensure that information collected from Member Organisations feeds into regional plans by reporting to the Head of Region.
Additionally, this role may require you to provide high quality administrative support to the Head of Region and the Regional Committee.
Key Responsibilities:
Relationship development:
- Act as the first contact point for European Member Organisations (MOs) receiving their enquiries and co-ordinate the response, forwarding to relevant people and tracking the enquiry to ensure that a response is received.
- Develop and maintain an understanding of the MO’s needs and challenges and to keep the Europe Regional Team and global Membership and Regional Support Team and updated.
- Process and analyse MO data from surveys on services required and evaluations on services received in the form of reports and presentations to inform future business planning.
- Support the development of Regional Business Plans by reviewing action/ development plan(s) and identify resources to support Member Organisations with their priority areas.
- Work as part of the Membership and Regional Support Team to ensure Member Organisations receive high quality, appropriate services from WAGGGS.
- Develop partnership project plans for more extensive collaboration with MOs where there is mutual opportunity and in order to benefit the wider movement.
Capacity Building:
- Work with the capacity building team of regional volunteers to implement the 2021 capacity building webinar and resource offer for MOs. This will involve: the support and management of volunteers; the coordination of facilitators and contributions from MOs; the management of evaluation; and the use of online platforms and collaborative tools.
- Co-lead with volunteers the design of the 2022 capacity building offer and beyond. Lead its implementation, monitoring and evaluation.
- Provide and facilitate the use of the Capacity Assessment Tool to Member Organisations and guide them in its use providing support to Member Organisations, where needed, to develop their action/ development plan(s).
- Maintain an awareness of the resources available from WAGGGS and signpost toolkits and online resources to Member Organisations and refer Member Organisations to Capacity Building Officers for capacity building services.
- To be responsible for certain aspects of administration within the Region including:
- Support the translation and proof reading of documents as required.
- Draft reports as required.
- Oversee that the CRM/database is up to date for regional Member Organisations and contacts.
Be responsible for and able to evidence own personal development by undertaking relevant training, attending meetings, conferences and events ensuring that you are updated in all matters relevant to the role within your Personal Development Plan agreed with your manager.
This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line may stipulate other reasonable requirements.
The job description will be reviewed regularly and may be subject to change.
HOW TO APPLY
If you are interested in this position, please download the recruitment pack and submit a copy of your CV along with a cover letter through our recruitment portal.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
If you have a disability and can demonstrate closing this post early would impact on your ability to submit an application in time, please contact our Human Resources team (hr@wagggs.org) to request arrangements for an application to be submitted within the original time frame.
A NOTE FOR RECRUITMENT AGENCIES
We prefer to hire people directly and have a preferred supplier list. We will be in touch if we need you.